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Terms & Conditions

In normal circumstances, information and records will not be discussed or shared with a third party without implied or expressed consent.

​Veterinary consent

In line with 1962 Veterinary Surgery (Exemptions) Order, consent for Veterinary Physiotherapy treatment is needed from your vet if your dog is undergoing veterinary treatment or has ongoing health problems. A form can be sent to your vet practice on your behalf or can be sent directly to you. As of November 2020, new guidance from the RCVS means those undergoing purely maintenance treatments do not require veterinary consent.

​Cancellation policy

We understand that sometimes extenuating circumstances will force you to cancel your appointment. In other circumstances, if 24hrs notice is not given we reserve the right to charge 50% of the appointment charge.

​Payment terms

Payment is due through either bank transfer or cash payment before or on the day of treatment unless otherwise discussed.

Travel costs

A travel fee will be added to the cost of your appointment for locations more than 15 miles from Liss, journeys longer than this will be charged at 45p per mile for the distance travelled beyond 15 miles. The charge is calculated based on the distance traveled to and from the appointment location. Please get in contact for long distance visits.

Unexpected injury/ lameness

If an unexpected injury or lameness is found during assessment, Veterinary Physiotherapy treatment cannot be given until your vet has assessed the injury/ lameness. A discounted fee will be charged in the event of this.

​Liability
You agree that you will not bring any claim arising out of, or in connection with, our services or goods provided against Maisy Payne in their personal capacity. Any duty of care which would otherwise, as a matter of law, be owed to you by any of our employees is excluded from our contract with you. However, this does not alter or reduce any liability which Maisy Payne may have to you. The limitation and exclusions of liability shall not apply to any liability for death or personal injury caused by our negligence or to any other liability which cannot lawfully be excluded or limited.

Data Protection

Maisy Payne will hold information about you because you booked a Veterinary Physiotherapy session for your animal. The following personal data are stored.

  • Name

  • Address

  • Phone number

  • Email address

How I will use your data

All the above is stored electronically and will be used to communicate with you by telephone and email. Your personal data will not be shared with a third party and will not be subject to any automated decision making or profiling.

Your rights

  • Your data will be stored for the purposes described above for a maximum of 10 years

  • You have the right to access the personal data I hold about you and to verify the lawfulness of its possessing

  • You have the right to have any errors in the data I hold about you rectified

  • Under certain circumstances you may have the right to have the data I hold about you erased or else place restrictions on how I process your data

  • You have the right to object to how I am processing your data

  • You have the right to complain to your Statutory Authority (the Information Commissioner’s Office in the UK) about my handling of your personal data

  • Failure to provide me with the data requested may result in me being unable to provide you with the services offered

Contact

If you have any questions or requests with regard to the personal data I hold about you, please contact me by sending an email to maisypaynevetphysio@gmail.com or via my mobile: 07795610930.

To comply with the Veterinary Surgeons Act, the Animal Welfare Act and Animal Therapy requirements:

I hereby give permission for Maisy Payne to discuss treatment and share findings with my veterinary surgeon both verbally and in writing. I understand that Maisy Payne may refer my animal back to the veterinary surgeon.

Insurance Companies

I understand that if my insurance company contacts Maisy Payne for details of my animal’s case, Maisy Payne is obliged to reply to them and allow them access to my records.

Social media

Consent will be obtained before any images or treatment details are shared on any social media platform

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